Viettel Cloud Server & VPC: “Make in Vietnam” Infrastructure – Absolute SLA Commitment, 5-Minute Dedicated Support

In the digital transformation race, Small and Medium Enterprises (SMEs) are often torn between global giants and local providers. If you are tired of fluctuating AWS cloud s3 prices or waiting hours for a generic response from overseas, Viettel IDC is the ultimate AWS storage solution for your business in Vietnam.

1. 5-Minute Ticket Response – We Are Here For You

The defining difference between Viettel Cloud and platforms like AWS google cloud, Azure, or GCP is our commitment to local SMEs. While global providers often suffer from slow ticket responses and complex processes without direct infrastructure configuration support, Viettel IDC guarantees:

• 24/7/365 Direct Support: A dedicated team of Vietnamese technical experts ready to handle any issue, day or night.

• 5-Minute Response: We commit to receiving and answering tickets within 05 minutes. We provide close, personalized care from consulting to deployment and operation—a level of attention that international giants typically do not offer to middle-sized enterprises.

2. Tier 3 Uptime Commitment & Transparent SLA Refund Policy

Viettel IDC operates on a Hyperscale data center system (including the 140MW Tan Phu Trung DC) certified to international Tier 3 standards. We don’t just promise stability; we back it with financial accountability:

• Superior Uptime: Ensuring your Virtual private server environment is always available for critical business workloads.

• SLA Refund Policy: According to our latest business policy (Proposal 1097/TTr-IDC), Viettel IDC implements a clear refund or credit policy if uptime metrics fall below our contractual commitment. This is a level of quality assurance rarely found in standard AWS storage as a service plans.

3. Flexible Autoscale – Optimizing Real-World Costs

Instead of worrying about the volatility of AWS cloud cost of storage or hidden charges in AWScloud data storage cost, Viettel’s VPC solution empowers you with:

• Flexible Autoscale: Automatically increase or decrease vCPU and RAM resources based on actual traffic, helping SMEs save up to 40% in operational costs.

• Precise Billing: We support both subscription models and PAYG (Pay As You Go) hourly billing, allowing you to manage your budget more effectively than maintaining static AWS cloud elastic block storage.

4. World-Class Performance & Local Speed

Whether you need high-speed object storage compatible with S3 API or high-performance disks similar to AWS cloud elastic block store, Viettel IDC provides:

• Object Storage (Gold): Includes a massive free quota of 2,400 req/min and free Data Transfer OUT up to 10 times your storage capacity.

• Ultra-Low Latency: Data stays in Vietnam with latency <10ms, outperforming global AWS cloud s3 storage for local users.

Conclusion

Don’t let your business become just another “ticket number” in a multinational support queue. As a VMware Pinnacle Partner (utilizing VCF 9.0), Viettel Cloud delivers world-leading technology with the heart and soul of a local leader.

Ready to scale your infrastructure today?

Contact Viettel IDC for a free migration roadmap and start your 7-day free trial!