The average cost of personnel operating IT systems is increasing, especially in recent years. Not to mention, those IT personnel only have skills in certain areas and cannot cover the entire system, including: Understanding server hardware, understanding each type of operating system (OS), configuring the network at the most optimal level, analyzing databases, etc. Besides, to build a 24/7/365 support team to ensure To ensure that the system can operate 24/7/365 and can support the company immediately when needed, it cannot depend on a specific individual but requires a team organized in many different shifts.

Therefore, Viettel IDC provides server or IT equipment management services such as servers, routers, firewalls…, helping businesses that do not have enough operating personnel or want to save costs and optimize operating resources on cloud computing infrastructure.

Modern management and monitoring system

Devices and servers are monitored 24/7 by setting up automatic SMS, color and sound alerts to Viettel IDC’s specialized engineers to intervene immediately if there is a problem. Viettel IDC will also send resource usage statistics reports to customers, suggesting optimization tweaks when necessary

Regular system updates

Viettel IDC’s team of engineers will periodically check and update patches, update operating systems and new versions of service software, detect and immediately handle cases of overloaded equipment and servers, hardware errors, suspended services, system errors,…

Check and handle security vulnerabilities

Viettel IDC will integrate into the management system an automatic security error checking tool capable of analyzing the security level of the source code used, analyzing methods when there are signs of sabotage attacks, from which Viettel IDC will proactively deploy appropriate prevention measures promptly

Support for issues related to devices and servers

In addition to system administration, Viettel IDC will support customers with a number of related issues such as determining server configuration to meet the requirements of the Website source code, determining the cause of website access errors on the server, analyzing performance and consulting, recommending device and server configurations suitable to customer needs.

Diverse services

Viettel IDC provides a variety of services: Server administration, Security administration, IT infrastructure upgrade, consulting,…

Safe and secure

Viettel IDC’s management systems and processes apply ISO 27001 standards to ensure safety and security

Save costs

Save investment costs in administrative tools, system operating personnel and training costs

Team of experts

Professional, experienced, highly specialized operations team, ready to support 24/7

– Hand over the root account to Viettel IDC: Customers do not keep the root account but will only be granted an account with limited rights
– Notify Viettel IDC when any changes need to be made on the server
– Use the operating system or the software on the server is copyrighted and has valid technical support from class
– If using a Web server, a License Panel & active (Cpanel for Apache and Plesk for IIS)
– If using email, Copyright Panel & active (Qmail, HC Controller or CPanel)

– Directly intervene in the source code of the customer’s Website to fix errors not caused by the server
– Require research and integration of solutions that are not fully supported or exceed Viettel IDC’s capabilities
– Customers Customers intervene and install themselves, affecting the system.
– Customer-deployed source code and self-installed software are not supported
– Customers violate the terms of use

– Monitor the backup process and results using Cloud Backup (if any), check recoverable Backup data
– Monitor operating system patches and vulnerabilities and warn customers to upgrade

– Request to provide information: Provide information about log server or web, mail server within the last 1 month
– Request to change the system:
+ Change OS security configuration as required (SELinux, Iptables, Windows Firewall )
+ Update patches and upgrade OS as required
+ Install and configure Apache, PHP, MySQL, IIS as required
+ Check and detect errors in MySQL, Apache, IIS, Qmail, Exim mail server on request
+ Restart Database, Web Server, Email server services as required + Set up backup mechanism using CloudBackup (Fee does not include Cloud Backup service price)
+ Restore from Cloud Backup backup as required
+ Install services and software according to customer requirements when ensuring Make sure the software is fully supported, licensed, compatible with the server’s operating system and does not conflict with existing software
– Request consulting support: Consulting on the configuration that needs to be upgraded when the current configuration cannot meet the load

Related services

Cloud Server

Private Cloud

Cloud Storage

Virtual Private Cloud

Customers who have used the service

Let us contact you

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Or call us now to learn more about service prices.
Hotline: 0966707701

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